2025-11-03

I use MyFitnessPal for tracking my eating - have done for five years - paid.
A month ago they forced an update out on users - seems at first they picked cohorts of users to "trial" it on - and then have progressively rolled it out.

The update is completely broken. It is slow AF - to the point of being unusable.
They have "upgraded" the functionality to require 10x as many clicks/touches for no apparent reason, and are passing it off as a "thoughtful upgrade"

Most of all - they elected to push an update out that is a complete rewrite, but it's missing many of the apps core features.

Many people, like me, rely on these as part of their daily health management routines.
To simply rug pull critical functionality to subscribing customers is so disrespectful.

To make it worse, as can be seen on their subreddit, there is broad disapproval and reporting of how bad the update is, but there is a significant gaslighting campaign being used to try to user blame, or deflect about the update.

They categorically refuse to roll it back until it is propely implemented.
They offer "workarounds" to the missing functionality that are not actual workarounds at all.

They promise the missing features are "coming soon", but refuse to give any dates or take responsibility, meanwhile their users are unable to use the app for what they paid for.

They have given refunds to people who have recently subscribed, but others they flatly refuse based on policy "past refund period" for people who are subscribed annually, like me.

Instead they reply with gaslighting support messages about fake work arounds, blaming on user devices, and pushing to participate in "support tickets" - which they just ignore - but also which are basically them using their paid userbase as beta testers.

The icing on the cake?
The new UI, for PAID subscribers, now permanently advertises upgrading to a new tier of subscription they have invented.

Look at the gaslighting:

We understand that program changes can be unexpected, especially when you’ve built a routine you enjoy. From time to time, we make updates to improve our programs and overall MyFitnessPal experience.

• complete lack of communication prior to change -> "We understand it can be unexpected"
• severe regression in features and performance -> "program changes"
• framing the apps use as critical routines for many users as "preference" -> "routine you enjoy"

It's also worth noting that it's clear that the new UI vs the old are hidden behind feature toggles - which is what has allowed them to roll out in "trial segments"

They exist side by side in the current version of the app deployed.

This means the original interface can simply be turned back on programattically - and users report this happens if they unsubscrube... it goes back to the original interface.

This means there is no technical reason they can't roll back under the intense negative feedback while they get the new UI up to scratch - the only reason is they don't want to.